Human Resource Assistance
Uphando Human Resource Management Outsourcing as an HR Service Provider with extensive experience, we provide an independent, non-bias, proactive and responsive service to ensure increased productivity. Our team is innovative, flexible and quality conscious. We place great emphasis on value added benefits for our clients. Numerous factors drive business success, but many companies are coming up short in one of the more critical elements – the workforce. The purpose of human resource management outsourcing is to ensure a fair approach to staff and to ensure labour peace. A happy workforce is more productive and less demanding. This allows management to focus on business growth and development.
WHY HR OUTSOURCING?
HR Governance
HR governance is the act of leading the HR function and managing related investments to:
-Align the function’s priorities with those of the business;
-Enable HR executive decision making;
-Fulfill financial & other responsibilities;
-Mitigate enterprise HR risk;
-Optimise performance of the organisation’s human capital assets.
HR Implications of Corporate Governance
-Conflict resolution
-Diversity and employment equity
-Employment relations
-Ethical organization culture
-Induction
-Organisation development
-Performance management
-Remuneration
-Selection
-Succession planning
-Training
Workforce planning, Recruitment & Selection, Team effectiveness & People development
No business focus
Small business is built around the intuition of the owner who specialises in a certain line function. Dealing with staff issues is often emotional and difficult. It removes the focus from its core business and they don’t pay attention to complaints or suggestions due to production pressure which blows up at a later stage. This results in inconsistency and lack of direction within the business.
Poor time management
Small business owners are often so busy working that he or she does not manage the staff effectively. The business cannot run without them, and all the policies, systems and procedures are in their heads.
Lack of consistency (Fairness)
Due to the lack of documented policies and procedure and constant production pressure, the lack of consistency in dealing with HR & IR issues created problems. Inconsistency is very bad for moral and may lead to arbitration awards.
Poor staff selections
Research has shown that for a business to succeed, one needs to get the right team. Poor selections can be very costly and damaging, especially if they remain with the business for any length of time. The chances of poor selections can be greatly reduced by the use of competency based recruitment, interviewing techniques and personality profiling.
No contracts of employment
Small businesses often do not have contracts or have poorly worded contracts which do not protect them. Fixed term contracts are also sometimes abused resulting in unfair dismissal disputes.
No induction of new staff
In corporate and small organisations, new employees are not taught the right way in the beginning and they pick up bad habits from existing staff. Mini Khumalo tells a delightful story of how he was inducted into his first job. The foreman took him to the work station where he was to work and simply left him with another worker. The worker taught him where to hide from the foreman in order to avoid work and all the excuses he needed to get by!
Probation is not properly used
Probation should be used to screen out poor selections. If you have made a poor selection, as long as fair procedures are followed, the sooner this is remedied the better for all concerned, including the employee. Being in the wrong job is no good for one’s self esteem.
Poor organisation structures
Structures evolve which are often not logical or conducive to good business. Sometimes this results in over or understaffing. Unequal distribution of work results in some employees becoming disgruntled and others not pulling their weight.
No performance management
Staff are not told where they stand and how their performance can be improved. In some cases this results in over reliance on threats of punishment to get work done.
High absenteeism and sick leave abuse
Often these are not properly monitored and there is no structured approach to dealing with it.
Poor understanding of Labour Law
Particularly disciplinary procedures. This results in dismissals being overturned with unnecessary cost implications and sometimes serious consequences.
Conflict management
This is often exacerbated by no formal procedure for handling complaints and grievances, including tricky situations such as sexual harassment complaints.
Insufficient training and staff development
Staff need to constantly update their knowledge and skills. Often the view is “We can’t afford the time” or “it is too expensive”.
No succession planning
Natural retrician of staff is a fact of life. It is imperative that key positions are identified and succession planning introduced as soon as possible.
WE OFFER THE FOLLOWING HUMAN RESOURCES MANAGEMENT AND PAYROLL SERVICES:
Recruitment (position specific)
Induction of new staff
Company specific Policies and Procedures
Draft + Introduction into the workplace
Training and Development
- Leadership - Soft Skills - Staff Motivation (Teambuilding)
Payroll
Employment Contracts
Draft and interpretation
Disciplinary matters and Industrial Relation
Support and guide the management team on all levels.
Grievances
Conflict resolution
Human Resources Management
- Basic Conditions of Employment Act (Policies/Procedures/Employment Contracts/Leave Administration)
- Labour Relations Act (Disciplinary Matters/Remedial Action/Labour Peace)
- Occupational Employment Equity Act (Recruitment/Promotions)
- Skills Development Act (Training & Development)
- Health and Safety Act (Safe Working Environment)